4matic Privacy Policy – Our Commitment to Protecting Your Data

At 4matic, user privacy is a top priority. This policy clearly explains how we collect, use, store, and protect your personal information while you use our platform. Please read it carefully before registering or using any 4matic services.

Last updated: 2026

What Information Do We Collect From You?

When you register or use the 4matic platform, we collect several categories of information to ensure a smooth, secure, and personalised experience for you:

Account information: Full name, email address, phone number, date of birth, and the password you set when creating your account.
Device and browser information: Device type, operating system, browser version, IP address, and language settings used to access the platform.
Payment information: Transaction details in Malaysian Ringgit (MYR), including payment methods, reference numbers, and deposit and withdrawal history. We do not store full credit or debit card numbers directly.
Cookies and tracking data: Session data, user preferences, and platform usage patterns collected through cookies and similar tracking technologies.
Usage data: Pages visited, games played, session duration, login frequency, and general interactions with the 4matic platform.

All information is collected solely for legitimate purposes and with user consent, in accordance with Malaysian data protection laws.

How Is Your Information Used?

4matic uses the information collected solely for the following purposes:

Processing account registration, identity verification, and secure login.
Processing and verifying MYR deposit and withdrawal transactions.
Providing responsive and effective customer support.
Sending important notifications related to your account, security, and service updates.
Analysing usage patterns to improve platform design and user experience.
Detecting and preventing fraudulent activity, misuse, or security threats.
Complying with applicable laws and regulations in Malaysia.

4matic will not use your information for third-party marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.

How Are Cookies & Tracking Technologies Used on This Platform?

The 4matic platform uses cookies and similar tracking technologies to enhance platform functionality and performance. Cookies are small text files stored on your device when you visit a website.

We use several types of cookies:

Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
Preference cookies: Saves your preferences such as display language and game settings for a more convenient experience.
Analytics cookies: Helps us understand how users interact with the platform so we can continually improve our services.
Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage and customise your cookie settings through your web browser. However, blocking all cookies may affect certain features of the 4matic platform.

How Is Your Data Stored & Protected?

The security of user data is a core responsibility at 4matic. We implement multiple layers of technical and organisational safeguards to ensure your information remains protected at all times.

SSL Encryption: All communications between your device and 4matic servers are protected using industry-standard SSL/TLS encryption protocols, ensuring your data cannot be intercepted by third parties.
Secure storage: Personal information and transaction data are stored on secured servers with strict access controls and continuous monitoring.
Internal access controls: Only authorised staff with a clear operational need are permitted to access user data, and all access is logged for audit purposes.
Password storage: User passwords are stored in encrypted form using modern hashing methods, never as plain text.

While we take every measure to protect your data, no system can be guaranteed 100% secure. Users are also encouraged to take their own precautions, such as using strong passwords and keeping login credentials private.

Is Your Information Shared With Third Parties?

4matic does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes. However, there are limited situations where information sharing may occur:

Payment service providers: The MYR transaction information required is shared with authorised payment processors to facilitate secure deposits and withdrawals.
Legal requirements: We may disclose information to the relevant authorities where required by Malaysian law or a valid court order.
Rights protection: Information may be shared where necessary to protect the rights, property, or safety of 4matic, its users, or the public from serious threats.

Any third party receiving user data from 4matic is bound by strict confidentiality agreements and is prohibited from using it for any purpose other than those specified.

User Rights Over Personal Data

As a 4matic platform user, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal information we hold in relation to your account.
Right of Rectification: If any of your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
Right of Erasure: You may request the deletion of your account and personal data, subject to record-keeping requirements mandated by law.

To exercise any of the above rights, or if you have any privacy-related enquiries, please contact our support team at [email protected] or visit the FAQ for further guidance.