At 4matic, we believe that online entertainment should be enjoyed in a healthy and controlled manner. This page provides a comprehensive guide to help you play responsibly, recognise warning signs, and access support whenever you need it.
4matic takes its responsibility seriously in ensuring that our entertainment platform is used in a healthy way that does not compromise the wellbeing of our users. We provide a range of tools and resources to help users stay in control while enjoying online gaming.
Online gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. 4matic's primary goal is to ensure every user can enjoy our platform without it affecting their personal life, social relationships, or finances.
We want all our users to understand that every game involves an element of chance, and outcomes cannot be fully predicted. Never treat gaming as a primary source of income or as a way to resolve financial difficulties.
Recognising early warning signs is a crucial step in preventing gaming-related problems. Pay attention to the following signs in yourself or someone you care about:
Finding it hard to stop playing even when you had planned to stop at a certain time.
Borrowing money or dipping into important savings solely to continue playing.
Continuing to play in an attempt to win back money you have lost, which often leads to even greater losses.
Gaming begins to interfere with your work, family, social relationships, or daily responsibilities.
Feeling anxious, irritable, or distressed when you are unable to play.
Lying to family or friends about how much time and money you have spent on gaming.
If you identify two or more of the above signs in yourself, we encourage you to use the self-control tools available on the 4matic platform or seek professional help.
Setting realistic limits before you start playing is a best practice that 4matic recommends to all users. Here is a practical guide you can follow:
4matic offers a range of self-control tools that users can use to better manage their gaming experience. All of these tools are designed to make it easier for you to stay in control:
Set a maximum daily, weekly, or monthly deposit amount based on what you can afford. Limits take effect immediately and require a waiting period before they can be increased.
Choose to take a short break from the platform — anywhere from 24 hours to a few weeks — whenever you feel you need some time away.
If you need a longer break, you can request a self-exclusion for an extended period through 4matic's customer support.
To activate any of the self-control tools above, log in to your account or reach out directly to the 4matic support team. We are here to help, with no judgement whatsoever.
4matic has a strict policy prohibiting individuals under 18 years of age from registering or using any service on this platform. We take the protection of children and young people very seriously.
Online gaming is just one of many entertainment activities you can enjoy. Maintaining a healthy balance between work, family, social activities, and other hobbies is the key to a happy and fulfilling life.
Keep this simple principle in mind every time you play: gaming should add enjoyment to your life, not take away from it. If gaming starts causing stress, relationship conflicts, or financial problems, that is your cue to step back and seek support.
If you or someone you know is struggling with problem gambling, do not hesitate to seek professional help. In Malaysia, there are various organisations and helplines you can contact for confidential, free counselling and support.
The 4matic support team is also reachable by email at [email protected] to help you activate self-control tools, answer questions, or direct you to the right support resources. You can also visit the FAQ us for more information on how to use the platform responsibly.